Q: How to clean and maintain the product?
A: You need to do this:
- It is best to wash by hand. Dishwasher with microwave oven or “porcelain” washing function;
- Clean oil stains directly with warm water;
- Please clean it as soon as possible after use;
- Do not make the porcelain glaze cool and heat suddenly, which is easy to affect the porcelain quality;
- For scratches, polish them slightly with toothpaste;
Q: What are the benefits of underglaze color?
A: Using healthy underglaze color technology, free of harmful substances such as lead and cadmium, the glaze is full, delicious dishes are served with peace of mind, and the health of you, your family and customers is carefully taken care of.
Q: Inventory quantity
A: The page shows the real inventory, and the page inventory setting payment minus inventory. Please pay as soon as possible after submitting the order.
Q: About chromatic aberration
A: All babies are shot in kind. The display of each monitor is different. Customers with high color requirements should be careful.
Q: How to pay?
A: We use Square for payment and the following cards are supported: JCB, Visa, Mastercard, and American Express.
Q: Why hasn’t my order been delivered yet?
A: Your order did not ship for the following reasons:
- There may be information to be confirmed in your order, so the order is in a reserved state. Usually, after you place the order, our customer service will contact you at the first time. Please keep the information unblocked, and once confirmed, we will deliver the goods immediately;
- Maybe your order warehouse is shipping, and the order information has not been updated successfully. Please wait patiently.
Q: What should I do if I fill in the wrong information when placing an order?
A: For unpaid orders, you can cancel the order and buy goods again; If you can cancel the order and change the information within half an hour after placing the order, please contact the customer service in time after placing the order. If the product has been shipped, we will try to contact the logistics to help you deal with it, but the result is not our responsibility. Please pay attention to whether the information is correct when placing the order.
Q: CAN I ISSUE AN INVOICE?
A: Yes. If necessary, you can provide relevant invoice information and contact online customer service to register and issue for you. The issuing time is expected to be 7 business days + 2-10 business days (Shipping time) . If the order is returned, your original invoice will be automatically voided.